FAQ
Deeper answers on payouts, stock, delivery, domains, and support.
- Who is D4 Connect for?
- Independent retailers in South Africa who want a branded online shop, not a listing on a shared marketplace. If you sell products or services and want checkout, online payments, and delivery handled for you, we’re a fit.
- Is Dedicated ERP required?
- No for most shops. Commerce plans include pool ERP. Dedicated ERP (isolated site, backups, monitoring) is optional on Shop and required only above high monthly GMV. Plan prices and the add-on sit on Pricing.
- How do payouts work?
- Checkout uses Paystack with a merchant subaccount. Payouts settle on the gateway schedule. Funds are not held on D4. Commerce plans show payout status in the merchant dashboard.
- Do I manage my own stock?
- Yes. You own catalog and stock. On commerce plans you manage products, categories, and inventory in shop admin. We keep the storefront and checkout running.
- What about delivery?
- On commerce plans, shoppers see live Courier Guy rates at checkout from their address. Booking and tracking use that integration. Your shop needs a dispatch address on file.
- Do I need my own domain?
- Shops start on a D4 Connect subdomain (for example yourshop.d4connect.com). A custom domain can be arranged when you’re ready.
- How long does launch take?
- It depends on catalog size and branding. After an initial call, we share a realistic timeline for your shop.
- What support do I get after launch?
- We keep the platform running: hosting, checkout, payments, and delivery integrations. Day-to-day product and order management is yours through shop admin. Reach us at info@d4connect.com for platform issues.
LAUNCH. MANAGE. GROW.
ALL ON D4.
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